What is Ink and Scribbles all about?
Ink and Scribbles supports children's well-being by providing support for parents to emotionally coach their children and tools to nurture their emotional health. We believe that collectively, we can use the power that comes from our role as parents for the positive benefit of our children's generation. Our focus is on the use of word, whether it be spoken or written, to connect parents with their children, to guide them to increased self awareness and emotional intelligence for wellbeing. Motherhood can feel imperfect and messy, but we can leave a positive and enduring mark on our children's emotional health.
Can I use your child wellbeing and emotional intelligence resources if I'm concerned about my child's mental health?
Our resources are a great help to children who are struggling with big emotions in a modern world and give support to their parents, who may not feel confident in knowing where to begin helping their child. They do not replace the advice of a medical professional and therefore in the event of serious mental health concerns, seek a professional opinion.
Books are A5 in size (handmade and professionally printed books). Printable files are usually formatted to A4 sizes (this means they can be printed in any A size, such as A5, A4, A3 etc) and/or US Letter Size. Our printable bundles are recommended to print in A4.
Where can I print digital purchases?
You can print your files at home. If you do so, we recommend you set your printer to high quality print settings. Alternatively, you could use a local or online printer service.
Can I share digital purchases?
Digital purchases from our shop give you unlimited personal use of that product. You may save the files to your computer. They are for personal use only, which means they are not for sharing or reselling. Please contact us if you would like to talk about using our products in a school or clinic settings and we can send you details of our Extended Use License for use with multiple children.
How do I download my files?
When you check out your files will be instantly available to download from the confirmation page. Alternatively, check your email inbox, as your confirmation email will also show your file links. Click the link(s) and they will download to your computer. Please check your downloads folder if your browser doesn't show your item. We recommend you save your files to your computer immediately as the links will expire within a certain time frame. The files are yours for personal use.
I'm having issues downloading my files, what should I do?
Occasionally technology can be a little baffling! We've sold many printable items to happy customers but if you do have issues with your download please email us at email@example.com and we will happily help you receive your files. Please be aware that as a small, family run business we may take up to 24 hours to respond, but please be reassured that customer happiness is our priority and we will always be in touch ASAP!
How long does it take for you to ship a physical item?
We aim to ship products within 3-5 days of purchase at most. 1 -3 days during non busy times is our usual processing time. Our physical products are lovingly packed and put together by us in our little home office, around family life and therefore we need some flexibility for our shipping times. At particularly busy times it might take a little longer to process your order but we always try our best to ship in a timely manner. We will let you know if there are significant delays. Digital products can be instantly downloaded after purchase from the link in your confirmation page/email.
We ship products via Royal Mail. Our products have been designed by us with lots of love and care for our customers. We are very proud of them and because of this we want them to arrive in the same condition we sent them, so we package them accordingly. For some items that may mean they cannot be posted through the letter box, due to packaging box size.
Tell me more about the materials you use.
We try to be as environmentally friendly as possible and so we aim to use recycled and recyclable materials if we can. The feel and texture of our products is important to us, so we use high quality card stock and Kraft recycled card and boxes. We believe your sense of touch contributes to your wellbeing, which is why we have chosen quality, natural materials. Some people have asked us why we don't laminate some of our products, but again, we prefer a natural feel where possible when focusing on wellbeing.
Tell me more about the production process.
We've designed our products here in our home office with the help of some independent creators to bring our ideas to life. We source and print our items with UK companies, and pack your orders here in our home office in South Wales, UK.
Can you ship overseas?
We are in the U.K and currently ship within the UK from our website. If you are outside of the UK, please do visit our Etsy shop, as the shipping costs etc for other countries can be worked out through their checkout system. Clicking on the Etsy shop button below will take your straight there!
How can I pay for an order?
When you checkout you will be given the option of paying by card via Square or Paypal, which accepts all major payment debit and credit cards.