What is Ink and Scribbles all about?
Ink and Scribbles is an emotional intelligence resource store. We contribute to children's well-being by supporting parents to emotion coach their children through tools and resources that nurture their emotional health. We believe that collectively, we can use the power that comes from our role as parents to positively benefit our children's generation. Our focus is on connecting parents with their children, to guide them to increased self awareness and emotional intelligence. Parenting can feel imperfect and messy, but we can leave a positive and enduring mark on our children's emotional health.
Can I use your child wellbeing and emotional intelligence resources if I'm concerned about my child's mental health?
Our resources are a great help to children who are struggling with big emotions in a modern world and give support to their parents, who may not feel confident in knowing where to begin helping their child. They do not replace the advice of a medical professional and therefore in the event of serious mental health concerns, you must seek a professional opinion.
Size details
Books are A5 in size (professionally printed books). Printable files are usually formatted to A4 sizes (this means they can be printed in any A size, such as A5, A4, A3 etc) and/or US Letter Size.
Where can I print digital purchases?
You can print your files at home. If you do so, we recommend you set your printer to high quality print settings. Alternatively, you could use a local or online printer service.
Can I share digital purchases?
Digital purchases from our Kids Den Shop give you unlimited personal use of that product. You may save the files to your computer. They are for personal use only, which means they are not for sharing or reselling.
We are currently building a section of the website dedicated to those who work with children, such as coaches, teachers and therapists. This section includes extended use in the prices. You can read about The Educators Den Extended License here.
How do I download my files?
You'll need to be on a desktop or laptop computer to download your files as some files are quite large in size. When you check out your files will be instantly available to download from the confirmation page. Alternatively, or if you do purchase via your phone, check your email inbox from your desktop, as your confirmation email will also show your file links under 'Download Information'. Click the underlined link(s) and they will download to your computer. Please check your downloads folder if your browser doesn't show your item. We recommend you save your files to your computer immediately as the links will expire within a 7 day time frame. The files are yours for personal use (see above FAQ).
Computer brands and operating systems vary in terms of how downloads appear on your screen. We ask that you are familiar with your system before purchase as we cannot advise on this.
I'm having issues downloading my files, what should I do?
We know occasionally technology can be a little baffling! We've sold many printable items to happy customers but if you do happen to come across any issues with your download we are here to help you navigate them. That's a promise.
Common trouble shooting solutions include:
If these don't solve your issues you can:
If you need to contact us via email, our working hours are:
Monday to Friday 9am - 3PM GMT | We aim to respond within 2 hours during this time.
Outside our working hours, we'll respond as soon as we can, and no later than the next working day.
Weekends | We aim to respond within 24 hours.
Please allow up to 24 hours for a response (we're in the U.K. and so if you're elsewhere in the world, time differences may mean we're catching some zzzzz's!) and after that, please use our contact form as an alternative to communicate with us, in case your email floated into our junk mail or got lost.
Ink and Scribbles is an emotional intelligence resource store. We contribute to children's well-being by supporting parents to emotion coach their children through tools and resources that nurture their emotional health. We believe that collectively, we can use the power that comes from our role as parents to positively benefit our children's generation. Our focus is on connecting parents with their children, to guide them to increased self awareness and emotional intelligence. Parenting can feel imperfect and messy, but we can leave a positive and enduring mark on our children's emotional health.
Can I use your child wellbeing and emotional intelligence resources if I'm concerned about my child's mental health?
Our resources are a great help to children who are struggling with big emotions in a modern world and give support to their parents, who may not feel confident in knowing where to begin helping their child. They do not replace the advice of a medical professional and therefore in the event of serious mental health concerns, you must seek a professional opinion.
Size details
Books are A5 in size (professionally printed books). Printable files are usually formatted to A4 sizes (this means they can be printed in any A size, such as A5, A4, A3 etc) and/or US Letter Size.
Where can I print digital purchases?
You can print your files at home. If you do so, we recommend you set your printer to high quality print settings. Alternatively, you could use a local or online printer service.
Can I share digital purchases?
Digital purchases from our Kids Den Shop give you unlimited personal use of that product. You may save the files to your computer. They are for personal use only, which means they are not for sharing or reselling.
We are currently building a section of the website dedicated to those who work with children, such as coaches, teachers and therapists. This section includes extended use in the prices. You can read about The Educators Den Extended License here.
How do I download my files?
You'll need to be on a desktop or laptop computer to download your files as some files are quite large in size. When you check out your files will be instantly available to download from the confirmation page. Alternatively, or if you do purchase via your phone, check your email inbox from your desktop, as your confirmation email will also show your file links under 'Download Information'. Click the underlined link(s) and they will download to your computer. Please check your downloads folder if your browser doesn't show your item. We recommend you save your files to your computer immediately as the links will expire within a 7 day time frame. The files are yours for personal use (see above FAQ).
Computer brands and operating systems vary in terms of how downloads appear on your screen. We ask that you are familiar with your system before purchase as we cannot advise on this.
I'm having issues downloading my files, what should I do?
We know occasionally technology can be a little baffling! We've sold many printable items to happy customers but if you do happen to come across any issues with your download we are here to help you navigate them. That's a promise.
Common trouble shooting solutions include:
- Ensuring your computer can open ZIP files. Most computer operating systems can do this without you needing to do a thing! If you're running an old system, you might consider updating your software or downloading ZIP opening software. Please note we aren't tech experts so can't advise on operating systems or software.
- If you're having trouble downloading from the order conformation page, check your inbox for the order confirmation email and download the ZIP file(s) from the 'Download Information' section.
If these don't solve your issues you can:
- Email us at inkandscribbleskids@gmail.com and we will happily help you receive your files. We can transfer them to you in their PDF file format using a platform called WeTransfer. It's super easy and you'll simply get an email with a link to click and your PDF files will be available.
If you need to contact us via email, our working hours are:
Monday to Friday 9am - 3PM GMT | We aim to respond within 2 hours during this time.
Outside our working hours, we'll respond as soon as we can, and no later than the next working day.
Weekends | We aim to respond within 24 hours.
Please allow up to 24 hours for a response (we're in the U.K. and so if you're elsewhere in the world, time differences may mean we're catching some zzzzz's!) and after that, please use our contact form as an alternative to communicate with us, in case your email floated into our junk mail or got lost.
Need to email us? Just click the envelope below!
How long does it take for you to ship a physical item?
We aim to ship products within 3-5 days of purchase at most. 1 -3 days is our usual processing time. Our physical products are lovingly packed and put together by us in our little home office, around family life and therefore we need some flexibility for our shipping times. We will always let you know if there are significant delays. Digital products can be instantly downloaded after purchase from the link in your confirmation page/email.
We ship products via Royal Mail. Our products have been designed by us with lots of love and care for our customers. We are very proud of them and because of this we want them to arrive in the same condition we sent them, so we package them accordingly. For some items that may mean they cannot be posted through the letter box, due to packaging box size.
Tell me more about the materials you use.
We try to be as environmentally friendly as possible and so we aim to use recycled and recyclable materials if we can. The feel and texture of our products is important to us, so we use high quality card stock and Kraft recycled card and boxes. We believe your sense of touch contributes to your wellbeing, which is why we have chosen quality materials.
Tell me more about the production process.
We've designed our products here in our home office with the help of some independent creators to bring our ideas to life. We source and print our items with UK companies, and pack your orders here in our home office in South Wales, UK.
Can you ship overseas?
We are in the U.K and currently ship within the UK from our website. If you are outside of the UK, please do visit our Etsy shop, as the shipping costs, sales taxes etc for other countries can be worked out through their checkout system. Clicking on the Etsy shop button below will take your straight there!
How can I pay for an order?
When you checkout you will be given the option of paying by card via Square or Paypal, which accepts all major payment debit and credit cards.
We aim to ship products within 3-5 days of purchase at most. 1 -3 days is our usual processing time. Our physical products are lovingly packed and put together by us in our little home office, around family life and therefore we need some flexibility for our shipping times. We will always let you know if there are significant delays. Digital products can be instantly downloaded after purchase from the link in your confirmation page/email.
We ship products via Royal Mail. Our products have been designed by us with lots of love and care for our customers. We are very proud of them and because of this we want them to arrive in the same condition we sent them, so we package them accordingly. For some items that may mean they cannot be posted through the letter box, due to packaging box size.
Tell me more about the materials you use.
We try to be as environmentally friendly as possible and so we aim to use recycled and recyclable materials if we can. The feel and texture of our products is important to us, so we use high quality card stock and Kraft recycled card and boxes. We believe your sense of touch contributes to your wellbeing, which is why we have chosen quality materials.
Tell me more about the production process.
We've designed our products here in our home office with the help of some independent creators to bring our ideas to life. We source and print our items with UK companies, and pack your orders here in our home office in South Wales, UK.
Can you ship overseas?
We are in the U.K and currently ship within the UK from our website. If you are outside of the UK, please do visit our Etsy shop, as the shipping costs, sales taxes etc for other countries can be worked out through their checkout system. Clicking on the Etsy shop button below will take your straight there!
How can I pay for an order?
When you checkout you will be given the option of paying by card via Square or Paypal, which accepts all major payment debit and credit cards.
