Return and Refund Policy

Last updated: February 18, 2023

Thank you for shopping at Ink and Scribbles.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the TermsFeed Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Ink and Scribbles Limited, Unit 25365, PO Box 92, Cardiff, CF11 1NB.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Ink and Scribbles, accessible from www.inkandscribbles.co.uk

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Unit 25365, PO Box 92, Cardiff, CF11 1NB

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:


​Further Delivery Information
​
We aim to ship orders within a maximum of 3 days. We are a small family run business, which requires some flexibility on processing time. Please do contact us if you have any questions on the shipment processing times.

We ship only within the UK.

Orders are not posted on weekends or holidays.
 
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery charges vary depending on your order items. 

Delivery charges will be calculated and displayed at checkout.

Delivery times are on top of processing times. Delivery is with Royal Mail 1st or 2nd Class within the U.K. First class takes 1-2 business days (approx) and 2nd Class 3 -4 business days (approx). 

Order confirmation & Order tracking
 
You will receive an order confirmation email once your order has shipped. We use Royal Mail Standard as our default shipping method which is not tracked, but please do contact us if you have specific requirements and we will see what we can do to help!

Customs, Duties and Taxes
 
Ink and Scribbles is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Digital Download Refund Policy
Most of our products are downloadable items.  These products are for your personal use only and are not to be shared, forwarded, reproduced, distributed or resold and can must only be used within the licence of use terms. A copy is included with purchases.

Refund Policy
Our digital goods are delivered via Internet download and due to their downloadable nature, we do not offer returns. If a downloadable item is faulty, for example, does not open, customers can request an exchange, replacement or refund. If you change your mind about your purchase and you have not downloaded our product, we will happily issue you a refund upon your request.
Refund requests, if any, must be made within thirty (30) days of your original purchase. 

© INK AND SCRIBBLES LTD 2023 ALL RIGHTS RESERVED