Delivery We aim to ship orders within 3 days. We are a small family run business, which requires some flexibility on processing time. Please do contact us if you have any questions on the shipment processing times.
Orders are not posted on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Delivery charges vary depending on your order items.
Delivery charges will be calculated and displayed at checkout.
Typically, shipping rates within the UK are: Books £1.99 -2.50 Other small parcel items £3.75
Delivery times are on top of processing times. Delivery is with Royal Mail 1st or 2nd Class within the U.K. First class takes 1-2 business days (approx) and 2nd Class 3 -4 business days (approx). For overseas we ship through Royal Mail who pass shipments over to your home country carrier who then take care of delivery. Delivery can take 5-14 days on overseas shipments, but this is extremely variable based on destination and peak busy times. Typically, delivery times are as follows: UK 1-2 days U.S and Canada approx 5-10 days Aus/NZ approx 10-14 days
We do not ship to P.O. Boxes
Order confirmation & Order tracking You will receive an order confirmation email once your order has shipped. We use Royal Mail Standard as our default shipping method which is not tracked, but please do contact us if you have specific requirements and we will see what we can do to help!
Customs, Duties and Taxes Ink and Scribbles is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
International Shipping Policy We currently ship physical goods to some destinations outside the U.K. Please see our FAQs for more information.
Physical Products Refund Policy We hope you will be happy with your purchase. If you are not entirely satisfied with your purchase, we're sorry to hear that and are here to help. Returns You have 30calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on returns, please do contact us.
Digital Download Products Some of our products are downloadable items. These products are for your personal use only and are not to be shared, forwarded, distributed or resold.
Refund Policy Our digital goods are delivered via Internet download and due to their downloadable nature, we offer no refunds. If you change your mind about your purchase and you have not downloaded our product, we will happily issue you a refund upon your request. Refund requests, if any, must be made within thirty (30) days of your original purchase.