How can I use your child wellbeing and emotional intelligence resources? Our resources are a great help to children who are struggling with big emotions in a modern world and The Educators Room provides professionals with downloadable resources they can print and use to support the children they work with. They do not form advice or diagnosis and are designed as supportive resources to be used by those with some level of knowledge and training in child emotional health and wellbeing. In the event of serious mental health concerns or disclosures, you must follow Safeguarding Procedures that are set out by legislation and seek advice from your organisation's management team or refer to a mental health professional if presented with a situation that sits outside of your remit when necessary.
What is an Extended Licence? The Educators Room resources all come with an extended licence and a copy is included in your downloadable files.
An Ink and Scribbles Extended License:
gives permission to use the purchased item with children you work with professionally
includes the following approved users: teachers, teaching assistants, child wellbeing practitioners/coaches and therapists who require resources to support children they treat in their therapy rooms
use the item in your workplace with unlimited numbers of children
share a purchased item in hard copy/printed format with your client and their family i.e. printing a PDF and giving the resource to your client to support them at home
An Ink and Scribbles Extended License:
does not allow sharing files digitally with your clients
does not allow commercially resell, permission to claim them as your own work or forwarding files to other professionals.
DISCLAIMER Ink and Scribbles do not accept responsibility for the outcomes related to the use of resources purchased from www.inkandscribbles.co.uk. As a professional, purchase is made on the understanding that the purchaser has an understanding, awareness and relevant training that informs them on using Ink and Scribbles resources appropriately with students and clients.
Where can I print digital purchases? You can print your files at home or in your workplace. Alternatively, you could use a local or online printer service.
Can I share digital purchases? Digital purchases from our Educators Room Shop give you unlimited extended use of that product. That allows you to use with any child you work with only. You may save the files to your computer. They are for extended use only, which covers your work and means they are not for sharing or reselling.
How do I download my files? You'll need to be on a desktop or laptop computer to download your files as some files are quite large in size. When you check out your files will be instantly available to download from the confirmation page. Alternatively, or if you do purchase via your phone, check your email inbox from your desktop, as your confirmation email will also show your file links under 'Download Information'. Click the underlined link(s) and they will download to your computer. Please check your downloads folder if your browser doesn't show your item. We recommend you save your files to your computer immediately as the links will expire within a 7 day time frame. The files are yours for personal use (see above FAQ).
Computer brands and operating systems vary in terms of how downloads appear on your screen. We ask that you are familiar with your system before purchase as we cannot advise on this.
I'm having issues downloading my files, what should I do? We know occasionally technology can be a little baffling! We've sold many printable items to happy customers but if you do happen to come across any issues with your download we are here to help you navigate them. That's a promise.
Common trouble shooting solutions include:
Ensuring your computer can open ZIP files. Most computer operating systems can do this without you needing to do a thing! If you're running an old system, you might consider updating your software or downloading ZIP opening software. Please note we aren't tech experts so can't advise on operating systems or software.
If you're having trouble downloading from the order conformation page, check your inbox for the order confirmation email and download the ZIP file(s) from the 'Download Information' section.
If these don't solve your issues you can:
Email us at firstname.lastname@example.org and we will happily help you receive your files. We can transfer them to you in their PDF file format using a platform called WeTransfer. It's super easy and you'll simply get an email with a link to click and your PDF files will be available.
Please be aware that as a small, independent, family run UK business we may take a few hours to respond as we work around our family, but please be reassured that customer happiness is our priority and we will always be in touch ASAP!
If you need to contact us via email, our working hours are: Monday to Friday 9am - 3PM GMT | We aim to respond within 2 hours during this time. Outside our working hours, we'll respond as soon as we can, and no later than the next working day. Weekends | We aim to respond within 24 hours.
Please allow up to 24 hours for a response (we're in the U.K. and so if you're elsewhere in the world, time differences may mean we're catching some zzzzz's!) and after that, please use our contact form as an alternative to communicate with us, in case your email floated into our junk mail or got lost.